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turning off "trending" emails?

Posted: Sat Jan 13, 2018 9:51 am
by bcrowell
I keep getting emails from "EisPiraten.com (via Tapatalk)" <trending@tapatalk.com> on random threads that I'm not interested in. I poked around in my control panel and profile, and I couldn't find any way to turn these off. I would still like to get notifications about threads that I'm actually participating in or have subscribed too, but I don't see any obvious way to do this. The email has an unsubscribe link, but would that unsubscribe me from all emails, including emails about threads that I'm participating in?

Re: turning off "trending" emails?

Posted: Sat Jan 13, 2018 12:22 pm
by dima
I THINK that "unsubscribe" link does what you (and everybody else) wants, but I can't tell you for certain. This thing is lame. I'll pounce on a chance to move away nicely, but don't see a way right now.

Re: turning off "trending" emails?

Posted: Sat Jan 13, 2018 1:44 pm
by Sean
Can you take a snapshot of the disclaimer/unsubscribe info in the footer and post here or PM me? Block out or trim your email address if you don't want it shown. I think that you can unsubscribe without losing other announcements. The trending emails are something else.

Re: turning off "trending" emails?

Posted: Sat Jan 13, 2018 2:15 pm
by dima
I used to get these emails every few days, but haven't for a while, presumably because I clicked on their magic link. The text at the bottom of each of these emails:
This email is sent to aaa@bbb.ccc. You received this email because you are a registered member of EisPiraten.com and Tapatalk is providing this email as service to EisPiraten.com. Unsubscribe (this is the link). Your privacy is important to us: if you believe this email is sent to you in an error, please email us at privacy@tapatalk.com.
The link itself is some tapatalk-specific blob, not a standard phpbb thing in any obvious way.

Re: turning off "trending" emails?

Posted: Sat Jan 13, 2018 3:33 pm
by Sean
So it looks like a generic blast to registered members rather than new post announcements. Hopefully unsubscribing will stop them, but let us know if that doesn't work.

Re: turning off "trending" emails?

Posted: Sun Jan 14, 2018 3:34 pm
by bcrowell
Hmm....I tried the unsubscribe link, but it didn't seem to do anything. It just seemed to redirect me to the tapatalk.com home page. I think I'm just going to start sending email from tapatalk to my spam folder, which will have the effect of making me not get any emails. That's not the result I want, but I don't see any way to get any other outcome.

Re: turning off "trending" emails?

Posted: Sun Jan 14, 2018 6:08 pm
by Sean

bcrowell wrote:Hmm....I tried the unsubscribe link, but it didn't seem to do anything.
Perhaps try again. When I hit the unsubscribe link on a trending email, I got this message just now...

Image

Re: turning off "trending" emails?

Posted: Sun Jan 14, 2018 6:13 pm
by Sean
The other option is to email them at privacy@tapatalk.com and ask to be removed from the trending emails for EisPiraten.com.

Also, you could only send emails from "trending@tapatalk.com" to the spam folder. You should still get email announcements from our forum, which come from a different email address.